Dear Jim, I would like to take this opportunity to say thank you Read more
News travels fast these days. That's why we're making sure you can hear from us politely in any number of ways. Be sure to drop by and say a digital hello
The term 'Coventry & Co' or 'us' or 'we' refers to the owner of the website whose registered office is 129 Main Street Greensborough. Our company registration number is ABN - 92400922007 Victoria (issued by ASIC), Date of Registration – 10 Feb 2003. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Privacy Statement Coventry & Co Real Estate is committed to protecting your privacy and personal information. and aims to maintain a high standard of compliance with the Privacy Act 1988 and the National Privacy Principles, which can be found at www. privacy.gov.au. This Privacy Statement informs you about the following:
— how Coventry & Co collects your personal information;
— what type of personal information Coventry & Co collects;
— how Coventry & Co uses that information;
— how Coventry & Co maintains and keeps the information secure; and
— how you may access, correct or update the personal information that Coventry & Co holds about you.
How does Coventry & Co collect personal information about me? In addition to information submitted through the Coventry & Co website or provided directly to Coventry & Co as a prospective seller or purchaser of a property, Coventry & Co may collect information about you from various databases in the public domain such as Telstra White Pages, Australia Post DPID database, Titles Office or other property databases and by referrals and recommendations from existing clients of Coventry & Co or a Coventry & Co franchisee. As part of its due diligence process prior to entering into lease or rental agreements with you, Coventry & Co may disclose your information to authorised credit-checking agencies.
What type of personal information does Coventry & Co collect about me? Coventry & Co may collect any of the following information about you if you are a prospective vendor, purchaser or landlord of real estate:
— contact details and current property ownership details;
— desired property ownership details; and
— details of properties sold or acquired by you.
If you are a prospective tenant for a rental property, Coventry & Co may collect the following additional information from you:
— employment details such as your employment status, employer, salary, length of employment;
— other sources of income; and
— personal and financial referees whom we may contact about your application.
Why does Coventry & Co collect this information? Coventry & Co collects this information to enable Coventry & Co to provide you with the services and/or products you may require; to comply with local, state or federal legislation or regulations with respect to real estate property sales, rental and administration; to enable subsidiaries and third party partner businesses to assist you with ancillary services as required.
How does Coventry & Co use the personal information held about me? Any personal information about you that Coventry & Co collects and records will only be used or disclosed by Coventry & Co for the purpose of:
— compliance with obligations under real-estate regulations and laws applicable for Victoria;
— any other purpose if you would reasonably expect Coventry & Co to use or disclose that personal information for that other purpose and that other purpose is related to the purpose for which the information is collected;
— offering to provide you with products or services provided by Coventry & Co and third party business partners; or
— sending you news and other information about Coventry & Co’s activities and general promotional material which Coventry & Co believes may be of interest to you. However, when Coventry & Co does this, Coventry & Co will provide you with an express opportunity to decline receiving any further communication from Coventry & Co of this type via an opt-out.
Coventry & Co may also use or disclose the information it collects for any other purpose specified to you at the time of collection. If Coventry & Co wishes to use or disclose any of your personal information in any other ways than described above, Coventry & Co will not do so unless it:
— has your express consent to do so;
— has reasonable grounds to believe that the use or disclosure is necessary to prevent a threat to life or health or is required by law or to enforce the law.
What happens if I want to access or correct the personal information held about me? You may access your personal information held by Coventry & Co, subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days. If you believe that personal information Coventry & Co holds about you is incorrect, incomplete or inaccurate, then you may request amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Coventry & Co may charge you a reasonable fee to recover its costs for providing access based on the quantity of material and time involved in providing access. Coventry & Co may not be able to provide access to information in some situations, such as when your request is in our opinion frivolous or where providing access would be unlawful, may prejudice an enforcement of law, or denying access is specifically authorised by law.
Does Coventry & Co provide my personal information to third parties? There are some instances when we need to provide your personal information to third parties. We may be bound by law to provide your details to government-related bodies, including the Titles Office or the Residential Tenancies Bond Authority. Sometimes we may need to outsource some of our administrative and other property-related functions to external organisations such as advertising agencies, signwriters, building and garden maintenance contractors or consultants such as accountants, lawyers, surveyors and other advisors. Most of the above organisations are bound by express or implied confidentiality obligations to Coventry & Co. Coventry & Co does not sell your personal details to other organisations.
How does Coventry & Co keep my personal information secure? Coventry & Co will take reasonable steps to ensure information Coventry & Co collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Coventry & Co so as to prevent misuse, loss, unauthorised access, modification or disclosure. Coventry & Co endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
What if I have a complaint or concern? If you have a complaint or concern you can email us. We will do our best to try and resolve your complaint within 90 days.
What if you are unable to resolve my complaint or concern? If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Privacy Commissioner in your State capital. The Privacy Commissioner can be contacted by telephone from anywhere in Australia on 1300 363 992, or you can write to the Privacy Commissioner at the address, which can be found at www.privacy.gov.au